1. Who these terms are between
These terms apply between Beyond Stays Group Ltd (“we”, “us”, “our”) and the person making the booking (“you”, “guest”). By confirming a booking through this site, WhatsApp, email or any other direct channel, you accept these terms in full on behalf of every guest in your party.
2. Bookings and confirmation
A booking is confirmed only once payment (or the required deposit) has cleared and we have issued a written confirmation, either by email or through our secure booking link. Requests submitted through the enquiry form are not automatic bookings. We will reply within one hour on business days with availability and a confirmed rate.
3. Payment
Rates are quoted in Pounds Sterling (GBP) and include VAT where applicable. Payment is taken through our secure processor (Stripe). For stays under 28 nights, the full amount is due at booking. For longer stays, we may split payment into an initial and a balance instalment, agreed in writing.
4. Direct booking discount
Bookings made direct with Beyond Stays (through this site, WhatsApp, email or telephone) receive a 10% discount compared to the equivalent Airbnb list price for the same dates, subject to availability and rate limits. The discount is applied automatically to your quote. Third-party platform bookings are not eligible.
5. Cancellation
- More than 14 days before arrival: full refund of any amount paid.
- 7 to 14 days before arrival: 50% refund of any amount paid.
- Less than 7 days before arrival: no refund.
- After check-in: no refund for remaining nights.
For stays of 28 nights or longer, extended cancellation terms are agreed in writing at booking. We reserve the right to accept a shorter-notice cancellation in exceptional circumstances (bereavement, hospital admission, government travel restrictions) at our discretion.
6. Security deposit and security waiver
Every booking is protected either by a refundable security deposit hold on your card, or by a non-refundable Security Waiver purchased at booking, at your choice.
Refundable security deposit. A pre-authorisation hold is placed on your card at booking (typically £250 per apartment, £500 for whole houses). The hold is released after checkout inspection, usually within 48 hours of departure, provided no damage or breach of house rules is identified.
Security Waiver. As an alternative to the deposit hold, you may purchase a Security Waiver at booking (typically £25-£50 per stay depending on property). The waiver covers accidental damage up to £250 per apartment / £500 per whole house. It does not cover intentional damage, breach of house rules, or losses that exceed the cover cap, all of which remain the guest’s liability. T&Cs apply and the full waiver terms are provided in your booking confirmation.
7. House rules
Every property has published house rules on its listing page. By booking you agree to them on behalf of every guest in your party. Key rules apply to every property:
- No smoking or vaping inside any apartment or house.
- No parties, events, drugs, or unregistered guests.
- Quiet hours between 22:00 and 08:00, out of respect for neighbours.
- Maximum guest count as stated on the listing; every guest must be registered before arrival.
Serious breaches (parties, unregistered guests, drug use, smoking indoors, damage to the property) carry a £250 minimum charge to your card and may end the stay immediately without refund. Property-specific rules override generic house rules where different.
8. Check-in and check-out
Standard check-in is from 15:00, check-out by 10:00. Self check-in is by lockbox on arrival, with codes sent 24 hours before check-in. Early check-in or late check-out may be available for a fee (£25 per hour), subject to the property’s turnover schedule; contact us before arrival to request.
9. Damage, breakages, and losses
Accidental damage happens. Report anything as soon as it occurs so we can resolve it quickly. Unreported damage identified at checkout inspection will be charged to your card or deducted from your security deposit at replacement cost. If the cost exceeds the deposit or waiver cover, the difference remains your liability.
10. Our liability
We accept liability for loss or damage caused by our negligence to the extent required by UK consumer law. We are not liable for loss of enjoyment caused by factors outside our control (weather, transport disruption, neighbourhood construction, act of god, force majeure). Personal belongings brought into the property are the guest’s responsibility.
11. Complaints
If anything is not as expected, please contact us during your stay so we have the chance to fix it. Complaints raised only after checkout are difficult to resolve fairly. Reach us any time on WhatsApp or by email; we respond within one hour on business days.
12. Governing law
These terms are governed by the laws of England and Wales. Any dispute will be dealt with by the English courts.
Contact
Questions on these terms? Email matt@beyondstaysgroup.co.uk or WhatsApp us. We are happy to walk you through anything before you book.