We keep house rules short because we trust our guests. Property-specific rules are on each listing page. These rules apply to every stay and every guest in the party is treated as having agreed to them at booking.
1. No smoking inside
No smoking or vaping in any Beyond Stays apartment or house, ever. Outdoor areas may be available for smoking at some properties — check the property listing. Breach: £250 charge and immediate end to the stay.
2. No parties, events, drugs or unregistered guests
Our neighbours are our neighbours 365 days a year, not just when you are booked. Any event, additional guests beyond the registered count, or drug use will end the stay immediately, with no refund and a minimum £250 damages charge applied.
If you are booking for a hen or stag weekend, birthday, or celebration, this is welcomed at select properties (typically whole houses). Tell us at enquiry so we can match you to the right property and set expectations. Do not book on the assumption; check first.
3. Quiet hours 22:00 to 08:00
Every property is in or near residential neighbourhoods. Music, TVs, phones, and voices should stay indoors and at reasonable volume between 22:00 and 08:00. Repeat noise complaints from neighbours will end the stay.
4. Register every guest
The number of registered guests must match the number of people staying. Add anyone you had not planned for before they arrive. Unregistered guests found on site are treated as a breach (see rule 2).
5. Look after the place
Wet towels off the wooden floors, close the windows in the rain, cap the toothpaste, feed the plants. Report anything that breaks or leaks as soon as it happens, so we can fix it. Unreported damage identified at checkout will be charged at replacement cost.
What happens if something goes wrong
- Report it, don’t hide it. Accidents happen. A wine stain reported the same day is a much smaller problem than a wine stain discovered by our cleaner three days later.
- Talk to us. Message us on WhatsApp or through your guest portal. We respond within an hour on business days and typically much faster.
- We are not looking for reasons to charge you. The deposit is a hold, not a payment; if nothing is wrong, nothing is taken.
Property-specific rules
Individual property listings publish their own rules on top of these. Where a property rule differs from a general rule, the property rule wins. Read the listing page for the property you are booking.
Questions
If a rule is not clear, ask before you book. matt@beyondstaysgroup.co.uk or WhatsApp.